Outside Box Pty Ltd Terms and Conditions of Contract: Transport and Warehousing Services.
1. Definitions
1.1 “We”, “Us”, or “Our” refers to Outside Box Pty Ltd.
1.2 “You” or “Your” refers to the customer entering into this agreement.
1.3 “Goods” means all items received, stored, or transported under this agreement.
1.4 “Services” means warehousing, transportation, fulfilment, removal, and any other related services provided by Us.
1.5 “Ancillary Services” refers to non-core services such as assembly, packing, or other assistance excluding sea, rail, air freight, or animal transport.
1.6 “Subcontractor” means any third party engaged by Us to perform part or all of the Services.
1.7 “Third Party Provider” means a party engaged to perform Ancillary Services at Your request.
2. Acceptance of Terms
2.1 By engaging our Services, including storing Goods at our warehouse or accepting a quotation, You accept these Terms in full.
2.2 These Terms form part of every agreement or service engagement with Us unless expressly varied in writing.
3. Scope of Services
3.1 We provide premium logistics services including: Secure warehousing and inventory control; Receipt and inspection of Goods; Fulfilment and dispatch coordination; Transportation and handling; Ancillary services by arrangement.
3.2 All services are provided with professional skill and diligence consistent with high-end logistics operations.
4. Storage and Facility Conditions
4.1 Goods are stored in a gated, restricted-access facility monitored 24/7.
4.2 Warehouse access is strictly by appointment, with at least 48 hours’ notice required.
4.3 Charges may apply for handling, picking, packing, or assisting with Goods.
5. Client Obligations and Warranties
You warrant and agree that:
5.1 All Goods descriptions, values, and handling requirements are provided truthfully and in advance.
5.2 You are either the legal owner of the Goods or authorised to act on behalf of the owner.
5.3 Goods do not include illegal or hazardous materials.
5.4 Outside Box may refuse, suspend or postpone service in unsafe site conditions or during hazardous weather.
6. Transport and Delivery
6.1 Delivery is made only to You or Your authorised representative.
6.2 If delivery is not possible, Goods may be stored at Your expense.
6.3 Additional charges may apply for: Late cancellations (see Clause 11); Non-standard access; Absence of an adequate goods lift or parking access; Unscheduled delays or site restrictions.
7. Liability and Risk
7.1 We are not common carriers and reserve the right to refuse carriage or storage at our discretion.
7.2 Risk in the Goods passes to You on delivery or storage.
7.3 Our liability for loss or damage is limited to the proportion caused by our negligence.
7.4 We are not liable for: Loss caused by Third Party Providers or subcontractors; Inherent defects or poor packaging; Unattended premises or circumstances beyond our control.
8. Insurance
8.1 Outside Box maintains business insurance for its operations, including goods-in-transit, public liability and warehouse contents insurance.
8.2 All insurance is subject to the relevant policy terms, exclusions, limits, aggregate limits, sub-limits, excesses and insurer claim acceptance. Certificates of Currency and policy summaries are available on request. The policy wording prevails.
8.3 These policies are held by Outside Box for business risk-management purposes. They are not separate policies issued to You and do not provide client-specific, project-specific, consignment-specific, item-specific insurance for the Goods.
8.4 Outside Box recommends You arrange separate insurance where appropriate, particularly for high-value, fragile, custom, irreplaceable, large-volume or consolidation-project Goods, including storage, transit, loading, unloading, delivery and installation. Nothing in this clause limits liability that cannot be excluded by law.
9. Charges and Payment Terms
9.1 Fees are set out in Your quote or agreement and are subject to change with written notice.
9.2 Invoices are due within 7 days of issue unless otherwise noted and agreed.
9.3 Overdue invoices may attract: 2.5% weekly late fees from Day 7 of non-payment; A contractual lien on stored Goods; Recovery of legal or enforcement costs.
9.4 We maintain the right to retain and sell Goods after 90 days of non-payment, following due notice.
9.5 All charges (including storage, handling, redelivery) must be paid prior to the release of Goods.
10. Access and Retrieval of Goods
10.1 Client access requires 48 hours’ notice and is subject to appointment availability.
10.2 Charges may apply for: Staff assistance with locating or handling items; After-hours access or retrieval; Requests within shorter timeframes.
11. Variation, Cancellation, and Booking Policies
11.1 Cancellations may be subject to the following fees: 50% if cancelled by 11:00am the business day prior; 75% if cancelled after 11:00am the business day prior; 100% if cancelled on the day of service.
11.2 Full-day or multi-day installations, large-scale projects, or consolidation bump-ins cancelled or postponed within seven (7) calendar days of the confirmed install date may incur a fee equal to 50% of the quoted installation price. Cancellations or postponements after 11:00am the business day prior may instead be charged under Outside Box’s standard cancellation terms outlined in section 11.1.
11.3 Booking requests for next-day service must be made before 11:00am on the preceding business day. Additional fees may apply for urgent or after-hours requests.
11.4 Saturday services are charged at 150% of base rates (4-hour minimum); Sunday at 200% (4-hour minimum).
11.5 Services outside standard business hours (7:00am-4:00pm) may incur surcharges.
12. Termination
12.1 Either party may terminate with 30 days’ written notice.
12.2 All outstanding amounts must be paid before Goods are released.
12.3 Goods unclaimed for more than 90 days post-termination may be sold or disposed of after final notice.
13. Dispute Resolution, Jurisdiction and Amendments
13.1 These Terms are governed by the laws of Victoria, Australia.
13.2 All disputes are subject to the exclusive jurisdiction of the Victorian courts.
13.3 We may amend these Terms with 14 days’ written notice. Continued use of our Services constitutes acceptance of the revised Terms.